OUR STORY
About Us
Welcome to Top Beauty Soul — your trusted destination for authentic beauty and personal care products. We believe beauty begins with confidence, so we make sure to bring you high-quality products from the best-known international brands, at competitive prices and with service you can rely on.
We aim to offer an easy, secure online shopping experience — with attentive customer care and fast delivery, so your order arrives in perfect condition and as quickly as possible.
100% Authentic
We work directly with authorized suppliers — every product is guaranteed genuine and properly stored.
Delivery Across Palestine
We deliver to the West Bank, Jerusalem and the 1948 territories — fast, with clear delivery rates.
Care-First Service
Our team is on WhatsApp to answer your questions and help you pick what suits your skin.
Fair Prices
Ongoing offers on our most-loved collections — self-care should never be a luxury.
Safe Shopping
Cash on delivery, and full order tracking from confirmation to your doorstep.
Curated Selection
No product joins the store before we verify its quality and customer reviews.
Our Mission
To make authentic, high-quality beauty products easy and affordable for every woman in Palestine, with an honest, transparent shopping experience from the first click to delivery.
Our Vision
To be the leading beauty and skincare destination in Palestine — a platform that supports every woman's confidence and brings her the best of the beauty world.
Delivery Service
We offer fast, secure delivery to every area we serve, and we contact you before delivery to confirm your details.
Delivery rates
Most West Bank governorates
Jerusalem and its suburbs
Cities inside the 1948 territories
The delivery fee is added to your invoice automatically once you select your region at checkout.
Frequently Asked Questions
The questions we hear most. If yours is not here, just reach out.
Are all products authentic?
Yes. Every product is genuine, carefully sourced from authorized suppliers and stored exactly as the manufacturer recommends.
How long does delivery take?
1 to 3 business days depending on your area. We call you before delivery to confirm your details.
Is cash on delivery available?
Yes, cash on delivery is available in every area our delivery service covers.
How do I track my order?
Use the "Track Order" page with your order number, or scan the QR code shown after checkout. You can also ask us on WhatsApp any time.
Can I change or cancel my order after confirming it?
Yes, as long as it has not shipped yet. Cancel it from the tracking page or message us on WhatsApp and we will help right away.
How do I know which product suits my skin?
Message us on WhatsApp with your skin type and what you are looking for, and our team will recommend the best match.
Returns & Exchange Policy
Your satisfaction comes first. You may exchange or return a product under the following conditions:
- The product must be unused and in its original condition.
- It must be in its original packaging with all accessories.
- The request must be submitted within 3 days of receiving the order.
- Used or opened products cannot be exchanged, unless there is a manufacturing defect.
- If an item arrives damaged or is not what you ordered, message us immediately and we will replace it at our cost.
Privacy Policy
We are committed to protecting our customers' privacy, and we collect only the data we genuinely need to fulfil your order.
- We use your personal data to process orders, contact you about them, and improve the shopping experience.
- We never share your data with third parties, except as needed to complete delivery or where the law requires it.
- We never ask for card details, because payment is made on delivery.
- You can contact us any time to correct or delete your data from our records.
Terms & Conditions
By using the Top Beauty Soul store, you agree to the following terms:
- We commit to providing accurate product and price information, and reserve the right to update prices or content at any time without prior notice.
- Listed prices exclude delivery fees, which are added once you select your delivery region.
- Customers agree to provide accurate, complete details so orders can be processed and delivered correctly.
- Colour shades may vary slightly between product photos and the actual item, due to screen settings and studio lighting.
- An order remains cancellable as long as it has not yet shipped.
Our aim is always a shopping experience that is safe, simple and dependable for every customer.
Contact Us
We are always glad to hear from you — a question about a product, an order, or even a suggestion.
+972 59-249-4283
Fastest reply
Phone
+972 59-249-4283
During working hours
@top.beauty_soul
Our official page
Track your order
Check your order status by number
Have a question? Talk to us
Our customer care team is ready to help during official working hours.